Tag Archive: customer service

insurance quotes chatbot, facebook insurance agent

Many insurers — especially regional players with deep ties to their local community — stress that customer service is a key differentiator for their business. Novarica’s position has always been that customer service and technology are not tangential, but rather they are one and the same: having quick access to agent and policyholder data, quoting and binding in real-time, and generating recommended contact opportunities are examples of the kinds of…

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ai insurance services, insurance software for agents

Insurance is an industry that has long operated without significant disruption. Then InsurTech quickly emerged to shake things up. Savvy consumers are looking for fast, easy, secure insurance solutions, and these startups have developed innovative, advanced technologies. After little change for decades, established insurers, agents and brokers who have become complacent now need to figure out how they will adapt to digital disruption. Many insurers see InsurTech as a threat.…

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Artificial intelligence for banks, RPA for insurance

A combination of elements including massive distributed computing power, the decreasing cost of data storage, and the rise of open source frameworks is helping to accelerate the application of artificial intelligence (AI). Our own research indicates that, by 2035, AI could double economic growth rates in 20 countries, and boost labor productivity by up to 40 percent. The increasing importance of AI has significant implications for financial institutions and particularly…

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Insurtech for brokers

If you had to say one thing to the agency-broker insurance channel, what would you say? And what if you had to shoe-horn it into 300 words? That’s what I wanted to write. And, in a moment, share it with you. (Then, I’ll ask for your advice.) It was not my idea. I got cajoled. Arm-twisted. Hog-tied. And I caved in. Here’s the story A major international publisher is producing…

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AI insurance software, Fukoku Mutual Life Insurance,

A future in which human workers are replaced by machines is about to become a reality at an insurance firm in Japan, where more than 30 employees are being laid off and replaced with an artificial intelligence system that can calculate payouts to policyholders. Fukoku Mutual Life Insurance believes it will increase productivity by 30% and see a return on its investment in less than two years. The firm said…

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Chatbots for bank

You and your wife have finally saved enough money to apply for a home loan. You’re sitting with a banker for the fourth time in two weeks, and you’re told that you’re going to need to find a pay slip from a job you worked at over a year ago. You pointlessly pat at your pockets and dig through your briefcase, but you know the truth: you don’t have the…

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RPA for insurance

Bots have slowly begun to creep onto the online payments scene, and they could offer a whole new, simpler way to part with our cash. Payment gateways may end up partnering with giant bot platforms like Facebook and Slack. It would be an acquisition channel for payment gateways, meaning they get access to a bot platform's entire customer base and set of customer behavioral data. In fact, France's Lydia has…

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insurance payments chatbot

Imagine paying your bills, checking your account balance, getting help with financial questions, and generally managing all your everyday banking needs via Facebook. Sounds hard to believe? Not for customers of Tochka Bank in Russia, where all of this is possible today. Bots, of course, are big right now. Facebook has opened up its billion-user Messenger platform for business, and business wants to talk to customers. Apparently customers want to…

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For a long time, Facebook Messenger seemed to be secondary to Facebook’s core business – a product feature rather than something more. So when Facebook bought WhatsApp for an extraordinary $19 billion, it seemed like WhatsApp would end up being Facebook’s messaging platform of choice. But on April 14, Facebook announced that it was explicitly turning Messenger into a platform that allows media outlets, retailers, and anyone else to develop…

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In the 1970s, CFOs sat with CEOs and devised ways for upset consumers to not be able to get compensation easily. They put up automated phone systems and arcane and inflexible policies and rejoiced at how little the company had to “give up” to complaining customers. And this system worked… until social media gave every average “Joe” the same power as society’s most prominent citizens to get a company’s attention when they…

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