NEWS & UPDATES.

For a long time, Facebook Messenger seemed to be secondary to Facebook’s core business – a product feature rather than something more. So when Facebook bought WhatsApp for an extraordinary $19 billion, it seemed like WhatsApp would end up being Facebook’s messaging platform of choice. But on April 14, Facebook announced that it was explicitly turning Messenger into a platform that allows media outlets, retailers, and anyone else to develop…

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In the 1970s, CFOs sat with CEOs and devised ways for upset consumers to not be able to get compensation easily. They put up automated phone systems and arcane and inflexible policies and rejoiced at how little the company had to “give up” to complaining customers.And this system worked… until social media gave every average “Joe” the same power as society’s most prominent citizens to get a company’s attention when they weren’t…

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Artificial intelligence chatbot conversing with customer and giving financial advice

Several brands are launching AI virtual agents that carry on complex conversations with customers. Image Credit: Bank of AmericaSoon Bank of America customers will be able to take care of their banking needs via Facebook's Messenger app, the banking company announced recently. The financial behemoth has been collaborating with Facebook to enable their customers to “stay connected to their finances whenever and wherever they choose.” The company was one of nearly…

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