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Intellectsoft, a boutique digital transformation consultancy providing cutting-edge engineering solutions for global companies and emerging technology leaders, today announced a partnership with one of the AI and RPA leading brands in financial technology industry – Elafris.  Through synergistic combination of innate expertise, this alliance is enabled to deliver high-quality solutions for the insurance industry, helping providers perform digital transformation of their operations in an impactful and meaningful way. Michael Minkevich,…

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A woman looks at her smartphone that is showing insurance agent software that is a chatbot asking her how the chatbot can help her.

Insurance Agent Software ChallengesInsurance agent software with artificial intelligence (AI) is transforming the way carriers communicate, including its less familiar machine learning and natural language capabilities. The deluge of information about insurance AI scares away many insurers from even exploring what AI agents can do for them. Where should insurers get started?Some choose to take a less obvious AI insurance agent strategy--begin with virtual chatbots that supercharge the front line…

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The acceleration of the pace of life from the digital revolution puts insurance workflows in stark contrast, with its manual processes, patchwork of poorly coordinated systems and days and weeks to get anything accomplished.  For consumers, everything around dealing with insurance is viewed as a chore, an imposition.Despite ongoing efforts to improve services incrementally and develop extensions and variations on insurance products, the industry seems to have kept its feet…

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The business of insurance is challenging. Highly complex, countless regulations and burdensome reporting, it also requires personalized service to each customer. Recent years have brought new riddles to solve, like commoditization and the digital revolution. For those who can manage these demands, it’s an industry that can be very rewarding. For the past decade consumers started to believe policies differ only by price. This insurance commoditization has been plaguing the…

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 The insurance industry has been undergoing a digital transformation for the past few years. The majority of attention has focused on three areas--the sales process, customer support, and back office workflow efficiencies. A relatively unaddressed area by this revolution is arguably the more important for one, the claims process. Digital transformation of claims is set to become a prime insurer differentiator in 2019. The recent history of increased claims volumes…

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