NEWS & UPDATES.

The nightly news brings stories about smart programs that are beating the best human players at chess or on the game show Jeopardy. As challenging as these games are, isn’t this an example of super powerful computers or fast access to mountains of databases?  Smart computers are for tech giants and universities, aren't they?Scientists and cutting edge technology firms around the world are going beyond using faster computers and bigger…

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Artificial intelligence in property & casualty insurance has become pervasive. Most information about this in the press focuses on improving front office functions, helping customer service handle the tens of thousands of customer interactions, or on powering new capabilities to glean insights from the industry’s voluminous data stores. But now the light has begun to shine on how artificial intelligence can transform property and casualty claims. What about artificial intelligence for…

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Casual discussions over drinks or after meetings turn more and more to fears that artificial intelligence is destined to put us all out of work. It may not be time to queue up for government cheese just yet. As with other game-changing technologies, the need for the creativity and the human touch is evergreen. For a long time, the insurance industry has supported a few well-integrated ecosystems. Within these arrangements,…

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Advances in how we talk with each other has been speeding up, with new developments showing up every month. Waves of new applications, new devices and technologies multiply the ways we connect and get information. We mastered email and then social platforms arrived. Text messaging and chat evolved into Facebook Messenger, WeChat and WhatsApp. It seems like everything can become a way to communicate, including some clever users who utilize…

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Woman chats with a virtual agent on her smartphone.

Provocateurs seem to shout bleak warnings about society’s ruin at the hands of our future robot overlords. Even the likes of Elon Musk, CEO of Tesla and SpaceX, the private spacecraft company, is issuing dire warnings about it. All of this may amount to useless hype and hand wringing. What many people don’t realize is that artificial intelligence assistants are already living and working out among us. These docile servants…

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