NEWS & UPDATES.

Talking on the phone is taking a backseat to all of the other ways we can communicate. Writers lament over the loss of our shared habit of jumping to answer the phone, but with the number of robocalls surpassing 3 billion per month in the U.S., we may have been driven away from using the phone, or even listening to voicemails. Sales calls, scams, pollsters and politics seem to ring the…

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View of a futuristic city at night through a crystal ball.

Viral...Runaway... ...are weighty and sometimes alarming descriptors for recent changes infiltrating the property & casualty insurance field. Month by month new tools for insurers are coming to market. From established companies expanding their product lines to upstart insurtech entrants, insurance vendors are bringing a fresh set of capabilities to the industry. Insurance AI versus ROI The tough task for agencies and carriers alike is knowing exactly where to invest in…

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Casual discussions over drinks or after meetings turn more and more to fears that artificial intelligence is destined to put us all out of work. It may not be time to queue up for government cheese just yet. As with other game-changing technologies, the need for the creativity and the human touch is evergreen. For a long time, the insurance industry has supported a few well-integrated ecosystems. Within these arrangements,…

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The insurance industry has helped drive new technology and automation since the earliest days of telephones and computers. Within memory is the era of data processing and room-filling  mainframe computers with their army of keepers. The industry’s voracious appetite for better and faster data computation pushed the advances in computer memory, parallel processing, and new computer languages and paradigms. This first-wave of digital transformation transformed the industry but at huge expense…

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Artificial intelligence in property & casualty insurance has become pervasive. Most information about this in the press focuses on improving front office functions, helping customer service handle the tens of thousands of customer interactions, or on powering new capabilities to glean insights from the industry’s voluminous data stores. But now the light has begun to shine on how artificial intelligence can transform property and casualty claims. What about artificial intelligence for…

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