NEWS & UPDATES.

Viral, runaway--good descriptions for the growing changes infiltrating the property & casualty insurance field. Month by month emerging tools for insurers are coming to the marketplace, both from established companies expanding their products and upstart insurtech entrants seeking to bring a fresh set of capabilities to the industry. Insurance AI versus ROI The tough task for agencies and carriers is to know where exactly to invest in the waves of…

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Through the third quarter of the year, it’s apparent that 2018 is the year artificial intelligence and smart automation arrives in force to the insurance sector. The number of carriers and agencies creating partnerships and investing in new uses for this revolution is hitting record numbers, with 85% reporting that they are focusing on solving challenges, both longstanding and emerging ones, with the new tools.Sophisticated, self-learning and adaptable solutions give…

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The challenge for insurers is how to meet the increasing policyholder expectations without breaking the bank. At the ready are smart virtual agent tools solve this puzzle while also delivering service cost savings. But how do agencies move forward with these tools and integrate them into current day-to-day operations?Artificial intelligence and the subfields of machine learning and natural language processing have been moving from academia and the research labs into…

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Talking on the phone is taking a backseat to all of the other ways we can communicate. Writers lament over the loss of our shared habit of jumping to answer the phone, but with the number of robocalls surpassing 3 billion per month in the U.S., we may have been driven away from using the phone, or even listening to voicemails. Sales calls, scams, pollsters and politics seem to ring the…

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Artificial intelligence (AI) is set to revolutionize the insurance industry and it is coming to every carrier, agency and policyholder. AI, at its most basic understanding, is the mimicking of human behavior:LearningTalkingListeningSeeingFeeling (Sensing)AnalyzingThis definition is simple enough to understand. Where things really take of is when the complexity within these elemental skills increases or in multiple combinations of the elements where we begin to understand how AI’s application can be something…

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