NEWS & UPDATES.

Talking on the phone is taking a backseat to all of the other ways we can communicate. Writers lament over the loss of our shared habit of jumping to answer the phone, but with the number of robocalls surpassing 3 billion per month in the U.S., we may have been driven away from using the phone, or even listening to voicemails. Sales calls, scams, pollsters and politics seem to ring the…

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Artificial intelligence (AI) is set to revolutionize the insurance industry and it is coming to every carrier, agency and policyholder. AI, at its most basic understanding, is the mimicking of human behavior: Learning Talking Listening Seeing Feeling (Sensing) Analyzing This definition is simple enough to understand. Where things really take of is when the complexity within these elemental skills increases or in multiple combinations of the elements where we begin to…

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The nightly news brings stories about smart programs that are beating the best human players at chess or on the game show Jeopardy. As challenging as these games are, isn’t this an example of super powerful computers or fast access to mountains of databases?   Smart computers are for tech giants and universities, aren't they? Scientists and cutting edge technology firms around the world are going beyond using faster computers…

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Artificial intelligence in property & casualty insurance has become pervasive. Most information about this in the press focuses on improving front office functions, helping customer service handle the tens of thousands of customer interactions, or on powering new capabilities to glean insights from the industry’s voluminous data stores. But now the light has begun to shine on how artificial intelligence can transform property and casualty claims. What about artificial intelligence for…

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Casual discussions over drinks or after meetings turn more and more to fears that artificial intelligence is destined to put us all out of work. It may not be time to queue up for government cheese just yet. As with other game-changing technologies, the need for the creativity and the human touch is evergreen. For a long time, the insurance industry has supported a few well-integrated ecosystems. Within these arrangements,…

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