Artificial intelligence chatbot conversing with customer and giving financial advice
Several brands are launching AI virtual agents that carry on complex conversations with customers. Image Credit: Bank of America

Soon Bank of America customers will be able to take care of their banking needs via Facebook’s Messenger app, the banking company announced recently. The financial behemoth has been collaborating with Facebook to enable their customers to “stay connected to their finances whenever and wherever they choose.” The company was one of nearly two dozen — including eBay, Burger King and CNN — planning to use the Messenger platform to communicate and work with customers through chat bots, artificial intelligence software that understands questions and provides answers in a human-like, conversational manner. Facebook also announced the chatbot initiative the same day at its Facebook F8 developer conference in San Francisco.

Bank of America stated the virtual agent’s initial capabilities would let customers receive important, real-time alerts from the bank, but that later phases will offer other useful interactions to clients. New features are expected to be announced in the coming months. “Bank of America sees tremendous potential in connecting our financial services expertise with Messenger to deliver enhanced access, convenience and value for our clients,” said Michelle Moore, the bank’s head of digital banking. … Messenger is a perfect complement to our connected banking proposition through 2016 and beyond.”

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