The revolution in how you serve your policyholders continues.
Adding email, websites and web chat or even smartphone apps has allowed faster, easier access. Insurers have invested heavily in communication technologies with apps, chat services and other tools but with uneven results. Policyholders feel the bumps and bruises from these experiments, especially when they switch from one communication method to another. To be sure your team is frustrated too. Why can’t it all just work together smoothly?
The next wave of change is here again with integrated omnichannel communication using the Elafris conversation/context Artificial Intelligence (AI) agents, now newly offered through Amazon Alexa. The addition of Elafris Alexa enables you to serve your customers flawlessly between Facebook Messenger, text, and via any Alexa enabled device.
“Policyholders are impatient with poorly synchronized service delivery across communication channels. They often give up in frustration.” said Jake Diner, Elafris CEO, “The Elafris AI core is specifically designed to solve this pain point. As the common AI engine, it integrates and adapts to the current and future communications platforms, delivering a uniform customer experience, and allowing insurers to make a long-term investment in the AI core that integrates with whatever comes next.”
How does this work for insurance customers?
Let’s use a claim as an example. Your policyholders can meet with an adjuster in the morning, later they submit any additional missing claim documents or photos via Facebook Messenger while on a break from watching their kids’ soccer game, and then, when at home while cooking dinner, your customer asks, “Alexa, what’s the status of my claim?” and within seconds hear back from your Elafris AI agent, “Your claim is being processed. We’ll let you know if you need to do anything else.” or, better yet, “Your claim was approved and the check is on its way.”
The policyholder experiences consistent support with continuity between devices– she can pick up where she left off, in the middle of the night, weeks later and on a different device.
The touchstone of your best service to customers is intelligent conversation and timely, correct information. Elafris understands this and created its conversation/context AI with rich omnichannel communication abilities. These abilities are adaptable to any platform you choose.
Advance beyond email to integrated conversations with text, chat, and now, voice assistance on demand with Amazon Alexa.
Elafris conversation/context AI–
– comprehensive natural language volumes
- domain specific
- general conversational
– seamless multiple-channel user experience
– proprietary AI, with matured self-learning capabilities
– low-investment adaptability for current and future communication channels
To see how Elafris Virtual Insurance Agents can help your company click here
to schedule a free online demo.