Author Archives for K. Parks

A woman looks at her smartphone that is showing insurance agent software that is a chatbot asking her how the chatbot can help her.

Insurance Agent Software ChallengesInsurance agent software with artificial intelligence (AI) is transforming the way carriers communicate, including its less familiar machine learning and natural language capabilities. The deluge of information about insurance AI scares away many insurers from even exploring what AI agents can do for them. Where should insurers get started?Some choose to take a less obvious AI insurance agent strategy--begin with virtual chatbots that supercharge the front line…

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