Author Archives for Anna Vertyporokh

Viral, runaway--good descriptions for the growing changes infiltrating the property & casualty insurance field. Month by month emerging tools for insurers are coming to the marketplace, both from established companies expanding their products and upstart insurtech entrants seeking to bring a fresh set of capabilities to the industry. Insurance AI versus ROI The tough task for agencies and carriers is to know where exactly to invest in the waves of…

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Through the third quarter of the year, it’s apparent that 2018 is the year artificial intelligence and smart automation arrives in force to the insurance sector. The number of carriers and agencies creating partnerships and investing in new uses for this revolution is hitting record numbers, with 85% reporting that they are focusing on solving challenges, both longstanding and emerging ones, with the new tools.Sophisticated, self-learning and adaptable solutions give…

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The challenge for insurers is how to meet the increasing policyholder expectations without breaking the bank. At the ready are smart virtual agent tools solve this puzzle while also delivering service cost savings. But how do agencies move forward with these tools and integrate them into current day-to-day operations?Artificial intelligence and the subfields of machine learning and natural language processing have been moving from academia and the research labs into…

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Talking on the phone is taking a backseat to all of the other ways we can communicate. Writers lament over the loss of our shared habit of jumping to answer the phone, but with the number of robocalls surpassing 3 billion per month in the U.S., we may have been driven away from using the phone, or even listening to voicemails. Sales calls, scams, pollsters and politics seem to ring the…

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Artificial intelligence (AI) is set to revolutionize the insurance industry and it is coming to every carrier, agency and policyholder. AI, at its most basic understanding, is the mimicking of human behavior:LearningTalkingListeningSeeingFeeling (Sensing)AnalyzingThis definition is simple enough to understand. Where things really take of is when the complexity within these elemental skills increases or in multiple combinations of the elements where we begin to understand how AI’s application can be something…

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The nightly news brings stories about smart programs that are beating the best human players at chess or on the game show Jeopardy. As challenging as these games are, isn’t this an example of super powerful computers or fast access to mountains of databases?  Smart computers are for tech giants and universities, aren't they?Scientists and cutting edge technology firms around the world are going beyond using faster computers and bigger…

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Artificial intelligence in property & casualty insurance has become pervasive. Most information about this in the press focuses on improving front office functions, helping customer service handle the tens of thousands of customer interactions, or on powering new capabilities to glean insights from the industry’s voluminous data stores. But now the light has begun to shine on how artificial intelligence can transform property and casualty claims. What about artificial intelligence for…

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Casual discussions over drinks or after meetings turn more and more to fears that artificial intelligence is destined to put us all out of work. It may not be time to queue up for government cheese just yet. As with other game-changing technologies, the need for the creativity and the human touch is evergreen. For a long time, the insurance industry has supported a few well-integrated ecosystems. Within these arrangements,…

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Advances in how we talk with each other has been speeding up, with new developments showing up every month. Waves of new applications, new devices and technologies multiply the ways we connect and get information. We mastered email and then social platforms arrived. Text messaging and chat evolved into Facebook Messenger, WeChat and WhatsApp. It seems like everything can become a way to communicate, including some clever users who utilize…

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Woman chats with a virtual agent on her smartphone.

Provocateurs seem to shout bleak warnings about society’s ruin at the hands of our future robot overlords. Even the likes of Elon Musk, CEO of Tesla and SpaceX, the private spacecraft company, is issuing dire warnings about it. All of this may amount to useless hype and hand wringing. What many people don’t realize is that artificial intelligence assistants are already living and working out among us. These docile servants…

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