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ai virtual agent

Many insurers are investing in artificial intelligence beyond the AI subfield of machine learning. Opportunities range from an enhanced customer experience (reduced cycle time, personalized advisers through chatbots, fast track claims management), to productivity efficiency, pricing sophistication, churn risk anticipation and accurate Fraud detection patterns. Insurers can either build internal capabilities, partner with start-ups on these fields or do both to accelerate time to market impacts. AI is a great enabler. Nevertheless,…

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