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Smartphone held in a man's hand shows icons of information floating above the screen.

Within two years, 80% of financial brands will have natural language virtual  chatbots serving customers according to an Oracle survey of 800 firms. This nearly universal adoption of artificial intelligence chatbots may seem surprising to companies just beginning to explore all of the customer-focused virtual assistant platforms that are now hitting the market. What is driving this rush to launch intelligent technologies for customers? The proliferation of smartphone-mobile internet, voice-enabled…

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Invisible main in suit with his AI assisted brain lighting up.

Artificial Intelligence, Lion or Lamb? Rising anxiety over the wave of new artificial intelligence technologies has percolated into the press who decry the the arrival of artificial intelligence. AI is painted in the popular media like it's a looming plague on business and workers alike. Headlines tick off alarming projections of job loss and unforeseen business vulnerabilities from machine learning, new automation and big data. Is all of this squawking over intelligent…

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Person in a waiting room looks at a phone screen with a chatbot conversation showing on it.

  Customer Experience in Ascendance The fight for new insurance business is expensive and fierce. Policyholders primarily choose their policies based on price but increasingly their experience interacting with the insurer can tip the scales in winning or keeping valuable clients. Customer experience covers a lot of dimensions. And now it also includes all of the new digital touch points too. It's getting harder to know what is really going…

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AI Agents for Insurance

38% profit increases from artificial intelligence within the next 17 years--claims included in Allianz’s recent paper, The Rise of Artificial Intelligence: Future Outlook & Emerging Risks. This rosy outlook is from a report that focuses on the broader context of intelligent tools beyond insurance AI. These numbers rely on a dubious assumption of continued acceleration of AI adoption across all industries. As with all change, multiple factors will drive or…

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