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When is a phone not a phone? When it’s in the hands of today’s customers.  In our daily lives, we have shifted from talking to typing to communicate using our phones. This transition was swift for Millennials and Generation Z who text three times as often as making a call. But even older smartphone users, up to 55 years old, text twice as often as they call. It’s only natural…

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virtual insurance agent

Insurance is the latest industry to see an acceleration of digital innovations that are transforming the way carriers and agencies operate. From chatbots for insurance to big data to detect fraud, advances in artificial intelligence, machine learning and data science have arrived in the form of products and services ready to integrate into the current insurance business. More than an app or website, these powerful tools can help improve back-end…

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top chatbots for insurance

Artificial intelligence and sophisticated automation are enabling businesses to jump ahead of the competition and increase operational efficiency. Insurers of all types are building chatbots and virtual agents (VAs) to save on overhead, increase customer satisfaction and bring products to market sooner. Research hints this is just the tip of the iceberg for insurer virtual agents. VAs translate and integrate effortlessly with messaging apps. These apps, like Facebook Messenger, WhatsApp…

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chat bot insurance

AI agents for Insurance & Financial sectors brings new life to online tools Interest Dropping for Online Finance Tools The first wave of online personal financial management tools were good but they have failed to hold customers’ interest. Financial institutions were hopeful customers would find these aids helpful on a continuing basis. Unfortunately, they have fallen far short of these early, idealized expectations. So now financial institutions including banks, brokerage…

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