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ai virtual agent

Many insurers are investing in AI beyond ML which is one of its subfield. Opportunities range from an enhanced Customer Experience (reduced cycle time, personalized advisors through chatbots, fast track Claims management), to productivity efficiency, pricing sophistication, churn risk anticipation and accurate Fraud detection patterns. Insurers can either build internal capabilities, partner with start-ups on these fields or do both to accelerate time to market impacts. AI is a great…

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AI platforms, AI chatbot

Capitalizing on technology for customer experience, starting by mapping the vision of clients and matching it with their knowledge to make personalized products and services in real time, is what the Fintech movement is all about. Companies like Amazon, Netflix, and Alibaba have the best customer relationship models today. They’re on the top because of their extensive use of digital technology and analytics to improve their marketing and sales process,…

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RPA for insurance

With Gartner predicting that by 2020, 85 percent of customer interactions will be managed without a human, it’s no surprise that chatbots are expected to bring about a customer experience revolution. Chatbots will be on the frontline of customer service, solving many of the challenges businesses face in scaling their operations to serve millions of customers, 24 hours a day. According to Juniper Research, companies will reap annual cost-savings of…

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chatbot for banks, chatbot development for banks

Artificial Intelligence (AI) has become a finance buzzword since 2016 and reports abound on how AI is an integral part of technology budgets, as well as the key technology force that will reshape strategy in coming years. However, AI is not an entirely new to banking as it is made out to be. Various terminologies associated with AI like machine learning, cognitive learning, natural language processing, primarily aimed at bringing…

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