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payments chatbot, insurance payments chatbot

Consumers these days want to connect with their preferred brands at a moment's notice. This, in turn, has forced companies to dabble in areas that didn't exist three to five years ago. Today's latest trend is the chatbot, specifically within Facebook's wildly popular (1.2 billion monthly users worldwide) Messenger platform. The social media company last month announced Messenger Platform 2.0, "a new suite of tools that gives [software developers] the…

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virtual life insurance agent, chatbots for insurance

As artificial intelligence advances by leaps and bounds, one of the prominent questions in insurance and other industries is: Will bots take over my job? AI revolution The fear of an AI revolution is growing and is real. Numerous studies predict that certain professions will be gone in a decade, and many other workers will be replaced by software in the form of chatbots or other AI-based systems. When I…

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online insurance claims, chatbot for insurance claims

The concept of Straight-Through Processing (STP) has been around in the financial services market since the ‘90s. The idea is to reduce the need for human intervention and create fully automated business workflows that speed up transactions. Thanks to improvements in software tools and artificial intelligence, STP can now be effectively applied to insurance claims. STP enables carriers to be responsive, it reduces the risk of errors, drives down costs,…

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Amazon Echo, automatic insurance agent

Insurance began as a social good. Over many decades, however, consumer trust in the industry eroded as policies became increasingly complicated, insurers became more aggressive in resolving claims, and customer service suffered. Today, advancements in natural language processing and machine learning algorithms are enabling machines to create human-like, digital conversations. And while the technology is still in its infancy, these smart machines are already able to interact directly with customers…

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