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Amazon Alexa for insurance , facebook insurance agent

The revolution in how you serve your policyholders continues. Adding email, websites and web chat or even smartphone apps has allowed faster, easier access. Insurers have invested heavily in communication technologies with apps, chat services and other tools but with uneven results. Policyholders feel the bumps and bruises from these experiments, especially when they switch from one communication method to another. To be sure your team is frustrated too. Why…

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top chatbots for insurance, insurance agent software

Jake from State Farm, Flo from Progressive, the Allstate Mayhem Man — what do these three have in common? They’re human. The insurance industry has certainly developed a reputation for its signature spokespeople. However, while we may love the comical nature and trademark khakis of Jake from State Farm, insurance companies must recognize that humans alone cannot provide the quick, seamless and user-friendly experiences that today’s policyholders expect. Consumers’ needs…

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artificial intelligence for insurance, chatbot development for insurance

As more bots handle claims and perform underwriting tasks, should human employees be concerned? Human industry experts say there’s no need to worry. Insurers in the U.S. and overseas are exploring the use of chatbots in their operations. According to Dawn Mortimer, assistant vice president, IoT/Telematics Claims Product Management for Verisk Insurance Solutions, insurers are looking to adopt artificial intelligence more and more, with bots doing some of the decision-making.…

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ai agent insurance, ai auto insurance

InsurTech is the latest buzzword making the rounds within the CXO quarters of the insurance industry. Unlike banking, insurance has never been known for its romantic pursuit of technology. Never has technology created so much buzz in the insurance industry as it has with this latest term. InsurTech, a moniker adapted from FinTech, its more famous cousin, is not merely an apparent combination of the words insurance and technology. Rather,…

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RPA for insurance, 24/7 support insurance agent

As enterprises become more comfortable with RPA bots in general and cognitive-powered bots in particular, they will be willing to try them out in more and more business processes. Are you ready to lead a workforce that consists of both humans and bots? You should be. After all, the day is approaching when many of your knowledge workers will be robots. But erase images of cube farms filled with humanoid…

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