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facebook insurance messenger

Trim, perhaps the most popular personal finance bot on Facebook Messenger, today launched Savings, a cash-back on purchases program for Visa cardholders. By opting into the program and allowing the company to monitor your purchases, users receive coupons or cash-back rewards shortly after purchases. The launch deal: Visa promises $1 back for every $5 spent on groceries or eating at any U.S. restaurant and $10 when $50 or more is spent on…

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virtual chatbot, ai virtual agent

The first generation of chatbots in financial services has yet to win over the majority of consumers. But as the technology improves, banks and payments companies foresee a variety of roles and abilities for these virtual assistants. Today’s simple question-and-answer programs will evolve, experts say, to become sophisticated conversational agents, which will help customers transact and may even be capable of understanding emotional cues. As that happens, banks expect more and more…

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AI platforms for insurance

Artificial intelligence is one of the most talked-about technology topics in insurance right now, as Insurtechs and incumbent carriers alike reveal excitement for the technology's potential in underwriting, customer service and claims. However, the relatively new technology does have some shortcomings, experts say. A lack of historical data, insurers’ legacy systems and AI’s inability to decipher natural language beyond basic speech has stymied the technology’s growth. And for all of AI's…

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ai insurance services, ai auto insurance

The biggest driver behind insurers’ adoption of AI and robotics for customer service is demand from policyholders. That’s according to a new study released by Celent, “Applying Conversational Commerce to Insurance: Aligning IT to the Machine World,” which surveyed 1,820 customers and 134 insurers. About one-third of customers polled, or 37%, have already used smart technologies to communicate with insurers and prefer it to human interaction. An additional 21% are interested…

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insurance payments chatbot, Western Union chatbot

A new generation of consumers connecting with their friends via messaging platforms expects the same conversational tools from their favorite brands. Financial services firms are giving it to them. Western Union joined MasterCard and Wells Fargo among the financial services leaders to announce chatbots for Facebook Messenger at the social network giant's F8 Facebook developer conference last month. The company's money transfer bot allows Facebook Messenger users in the U.S. to…

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