USAA virtual agents, USAA artificial intelligence software

USAA is using virtual agents, personalization and artificial intelligence to forge what it calls a "digital empathy" with its members – conversations that feel human and personal, with an understanding of each customer's behavior, likes and dislikes built in. If empathy – the feeling that you understand and share another person's experiences and emotions – sounds like a tall order for a financial services company that almost never interacts with…

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